Frequently Asked Questions
Find helpful answers regarding bookings, payments, and what to expect during your island adventure.
- ATVs up to 230lbs
- Bamboo river rafting maximum of 550lbs (2 person per raft)
- Horseback Riding up to 230lbs
- Zip lining 265lbs
- River tubing 300lbs
Only combo tours can be done in one day. Single tours in different locations cannot be completed in one day due to travel time.
Absolutely, we can arrange custom routes, photoshoots, special events, and customized experiences.
Yes, most tours are suitable for kids and seniors. Some adventure tours may have age or weight restrictions.
Yes, we pick up from all locations including hotels, villas, resorts, guest houses, and cruise terminals.
Booking 1 week in advance is recommended, especially during busy seasons.
Yes, changes can be made up to 24 -48 hours before your scheduled pickup, based on availability.
Yes, same-day and next-day bookings are possible depending on availability.
We can accommodate solo travelers, couples, families, and large groups of any size.
You will receive a message with the driver’s name, vehicle info, and pickup instructions.
We accept:
- Credit & debit cards
We have no hidden fees. However, if you pay online, the payment platform you use may charge a processing fee.
Yes, a 25% advance payment is required to secure your driver and booking date.
- 48+ Hours Notice: No cancellation fee.
- 24–48 Hours Notice: 50% penalty.
- Less than 24 Hours (or Same Day): 100% penalty.
No, once confirmed, your rate is locked in, unless you add extra services.
Yes, activities like ATV, horseback riding, and rafting include safety gear.
Sunscreen, comfortable clothes, water shoes (for waterfalls), and cash for souvenirs.
Some tours like Clear kayak & Jet Car Photoshoot include drone or professional photos. Others offer photos at an additional cost.
- Yes, extra stops like shopping or restaurants can be arranged for an additional fee.
- Clubbing experiences at night are priced separately from daytime activities due to after-hours service, transportation timing, and extended availability.
Light rain is fine, but for unsafe weather, tours may be rescheduled or refunded.
Yes, luxury fleet (including SUVs and Sprinters) and VIP experiences are available upon request.
